Last updated 15 September 2026.
If there is a problem with your order, please contact us with your order reference and details so we can help.
Your Australian Consumer Law rights
Our products are covered by consumer guarantees under Australian Consumer Law. These rights cannot be excluded by our policies. For a major failure, you may choose a refund or replacement. For other failures, an appropriate repair, replacement or refund may be available. You may also have rights to compensation for reasonably foreseeable loss.
Damaged, incorrect or missing goods
Contact us promptly if an item is damaged, has missing parts, differs from what you ordered or has not arrived. We may request information or photographs to assess the problem. We cover reasonable return costs where required for goods that fail a consumer guarantee. A missing original box does not remove your statutory rights.
Change-of-mind returns
Our voluntary policy allows a return request within 15 days of purchase if you found a better price, changed your mind, no longer need the item, ordered the wrong item or chose an unsuitable size. Keep the product in its original packaging and provide a receipt, order confirmation or other proof of purchase. This voluntary policy applies to purchases from this website, not other retailers.
You pay the return delivery cost for a change-of-mind return. Please use tracked delivery and obtain the correct return address from us before sending anything. Do not send returns to the administration address without instructions. Applicable original shipping charges are not refunded for a change-of-mind return.
Cancellations
Contact us as soon as possible if you need to change or cancel an order, ideally within 12 hours. We can cancel before packing and dispatch have started. Once dispatch is underway, the return process applies. No cancellation processing fee or fixed handling deduction applies.
Refund processing
We aim to process an approved refund within 24-48 hours of receiving and checking the returned item. Refunds go to the original payment method, or may be held as credit if you request it. Your payment provider may take additional time to display the refund.
The 15-day limit, packaging and change-of-mind conditions do not restrict remedies available under Australian Consumer Law. Contact us to start a return or ask a question.