Last updated 15 September 2026.
Who we are
Garden Edge Company Australia operates at gardenedge.net.au through BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia.
Information we collect
When you order or contact us, we collect the information you provide, such as your name, contact details, delivery address, order details and enquiry. Our website and service providers may also receive technical information such as an IP address, browser details and security logs.
How we use information
We use this information to process payments and orders, arrange delivery, provide support, manage returns and protect the service from misuse. We retain records for the periods needed for these purposes and applicable accounting, legal and dispute requirements, including relevant historical order records.
Service providers and overseas processing
We share information needed for an order or enquiry with payment providers, delivery and fulfilment partners, hosting and data services, and email and support services. These may include Stripe, PayPal, Vercel, Supabase, Resend and our support and chatbot services. Some providers or operations may process information outside Australia. Payment card details are handled by the payment provider.
Cookies, analytics and embedded content
The cart uses browser storage to remember your selections. Optional analytics are loaded according to your cookie choices. You can change those choices using Cookie Settings. Embedded services, including reviews, forms, videos and chat, may receive technical information and use their own cookies or storage when used. Their privacy terms also apply.
Information you send
Avoid including unnecessary sensitive information in enquiries. Before sending photographs, consider removing embedded location information. We do not publish your order details as website content.
Access, correction and complaints
You can ask to access or correct personal information, or raise a privacy concern, by contacting us. We may need to verify your identity before responding. Requests to delete information are considered subject to records we must retain. If a privacy concern remains unresolved, you may contact the Office of the Australian Information Commissioner.
Contact us about privacy. See also our Cookie Policy.
Microsoft Clarity analytics
Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.
Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.
Optional Clarity analytics is off.
Google measurement choices
This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy. Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received.